Lehigh Plumbing

The majority of the reviews reflect a strong satisfaction with Lehigh Plumbing, particularly in aspects such as responsiveness, professionalism, and overall quality of service. Customers frequently note the punctuality of the technicians, with many appreciating how promptly their plumbing issues were addressed. ### Positive Feedback:Speed of Service: Numerous reviews mention fast response times a... Read more

The majority of the reviews reflect a strong satisfaction with Lehigh Plumbing, particularly in aspects such as responsiveness, professionalism, and overall quality of service. Customers frequently note the punctuality of the technicians, with many appreciating how promptly their plumbing issues were addressed. ### Positive Feedback:Speed of Service: Numerous reviews mention fast response times and quick job completion. For instance, customers appreciated that technicians arrived on time, completed repairs efficiently, and were able to fix problems within the expected timeframe.Professional and Courteous Staff: The professionalism of the staff is a consistent theme. Reviewers specifically highlighted how courteous and respectful the technicians were during their interactions, fostering a trusting atmosphere.Quality of Work: Several reviewers praised the quality of work done, with compliments on the thoroughness and effectiveness of the repairs. Many noted that the technicians went above and beyond, demonstrating a commitment to solving their plumbing problems thoroughly.Reasonable Pricing: A significant number of reviewers appreciated the transparency and reasonableness of the pricing, often stating that prices were fair compared to other plumbing services in the area.Honest Communication: Customers valued clear communication about what services were necessary and thorough explanations of the issues at hand. ### Constructive Criticism:Scheduling and Follow-Up Issues: Some reviews pointed out issues with scheduling and follow-through, especially regarding estimates. A couple of customers expressed frustration with a lack of follow-up after initial estimates, which they felt wasted their time.Initial Contact Experience: There were a couple of reviews where the initial call experience was deemed less than satisfactory, citing frustrations with communication. This indicates a need for improvement in initial customer interactions, particularly in ensuring clarity and warmth. ### Conclusion In summary, Lehigh Plumbing has a strong reputation built on timely service, professional conduct, and effective plumbing solutions, as seen in the majority of customer experiences. However, addressing the issues related to scheduling and initial communications could further enhance customer satisfaction and streamline their operations. With mostly positive sentiments, the company stands out as a reliable plumbing service provider in the community. Read less