Friel Drain & Sewer

The reviews for Friel Drain & Sewer showcase a division in customer experiences centered primarily around two aspects: the quality of service and crew professionalism. On the positive side, Chris is consistently mentioned as a commendable figure within the company. He is described as responsive and respectful, with multiple reviews indicating his willingness to provide free consultations and qui... Read more

The reviews for Friel Drain & Sewer showcase a division in customer experiences centered primarily around two aspects: the quality of service and crew professionalism. On the positive side, Chris is consistently mentioned as a commendable figure within the company. He is described as responsive and respectful, with multiple reviews indicating his willingness to provide free consultations and quick solutions to plumbing issues. The efficiency with which he resolves problems has been highlighted, with one reviewer noting a clog being fixed in just ten minutes. Furthermore, the transparency in his pricing and the absence of aggressive upselling tactics have garnered significant appreciation from clients. Conversely, the negative feedback centers around complaints regarding the crew. One reviewer specifically called attention to the disruptive behavior of the team, characterizing them as unprofessional and disrespectful. This incident resulted in a poor impression that overshadowed the otherwise positive service provided by Chris. The lack of cleanup after the job was also a notable concern, revealing a gap in the company's standards of professionalism in execution. In summary, while Chris represents the company positively and works diligently to meet customer needs, the crew's behavior represents a critical flaw that could potentially affect the overall reputation of Friel Drain & Sewer. Addressing crew professionalism and site cleanliness could greatly enhance customer satisfaction and mitigate negative perceptions stemming from these experiences. Read less