Essig Plumbing & Heating

Consistent Complaints on Pricing: A recurring criticism in the reviews centers around the high cost of services. Multiple customers reported feeling overcharged for simple repairs and receiving quotes that seemed exorbitant. Complaints about being quoted thousands of dollars for what turned out to be minor issues were prevalent. As noted by various users, the high pricing and flat-rate billing sys... Read more

Consistent Complaints on Pricing: A recurring criticism in the reviews centers around the high cost of services. Multiple customers reported feeling overcharged for simple repairs and receiving quotes that seemed exorbitant. Complaints about being quoted thousands of dollars for what turned out to be minor issues were prevalent. As noted by various users, the high pricing and flat-rate billing system contributed to a negative perception of the company.Service Quality Variability: While some reviews highlighted competent and friendly service from technicians, there were stark contrasts in experiences. For example, individuals like Joe Wolf and Mike W. received accolades for their professionalism, but other reviewers reported unhelpful or inexperienced technicians. Moreover, some customers felt that the company's service model leaned too heavily on upselling rather than genuinely addressing customer needs.Emergency Service Disappointments: Several reviews expressed frustration over the lack of emergency service availability during weekends, especially in urgent scenarios where customers faced serious plumbing issues. Many who required weekend support felt abandoned or received insufficient help, leading to emergency repairs being forced upon them by competitors. This aspect significantly hampered customer trust and loyalty.Communication Issues: A few reviewers noted that despite positive initial communication, follow-up communication was lacking when it came to scheduling services or confirming appointments. Instances of promised callbacks that did not occur added to the overall dissatisfaction regarding service reliability.Mixed Satisfaction with Repairs: While some customers had successful repairs completed on the first visit, others indicated ongoing issues remaining unresolved despite multiple visits from Essig's technicians. The experience of getting returned visits for recurring issues dulled customer confidence in the company's diagnostics and repair effectiveness.Customer Loyalty Eroded: Long-term customers expressed distress at recent service levels, citing a decline in quality compared to years past and resulting in cancellation of service contracts. Previous trust has been compromised, and many indicated they would look elsewhere for future plumbing and HVAC needs. In summary, while Essig Plumbing & Heating has capabilities that some customers appreciate, particularly in terms of promptness and a few dedicated technicians, the overarching themes of inflated pricing, upselling practices, poor emergency service, and inconsistent technician quality lead to a considerable amount of dissatisfaction among its clientele. Read less