Christian Heating & Air Conditioning

Dishonesty and Misrepresentation: A recurring theme across the reviews is the perception of dishonesty in the service provided. Many customers reported being charged for unnecessary repairs, with some alleging that technicians would recommend replacing entire systems when a simple fix was possible. Instances were cited where technicians either misdiagnosed issues or did not perform necessary tasks... Read more

Dishonesty and Misrepresentation: A recurring theme across the reviews is the perception of dishonesty in the service provided. Many customers reported being charged for unnecessary repairs, with some alleging that technicians would recommend replacing entire systems when a simple fix was possible. Instances were cited where technicians either misdiagnosed issues or did not perform necessary tasks, leading to further problems.Overpricing and High Labor Costs: Several reviews pointed out the seemingly exorbitant prices for parts and labor. Customers noted stark discrepancies in costs when comparing with other companies, indicating that repairs that could typically cost hundreds were charged at rates upwards of a thousand. This has fostered distrust regarding the company's pricing structure and the perceived need to always question charges.Poor Customer Service: Various reviews indicate that customer service is lacking, with individuals citing rude or dismissive responses when they attempted to resolve issues. Many frustrated customers described long delays in receiving callbacks, being transferred without resolution, and overall dissatisfaction with how their concerns were handled.Recurring Problems Post-Service: Multiple reviews detail situations where very shortly after service appointments, major issues would arise again, leading to dissatisfaction. Customers felt that Christian Heating & Air Conditioning's technicians were either incompetent or that their services were intentionally ineffective to create additional business.Negative Impact on Long-term Customers: Long-time customers expressed disappointment that their previously satisfactory experiences had transformed into what they consider predatory practices since the company has expanded. The loss of trust from recurring clients has led to many resolving to take their business elsewhere.Mixed Experiences with Specific Technicians: While many reviews decry the company's practices, a few customers did praise specific technicians for their professionalism and quality of service. This suggests that customer experiences can vary significantly based on the individual technician, but does not mitigate the overall negative sentiment towards the company as a whole.Complaints about Follow-up and Accountability: Many customers lamented a lack of follow-up regarding their complaints and concerns, often feeling ignored or brushed off when seeking resolution. This lack of accountability has further compounded distrust among consumers.General Deterioration in Quality of Service: From the reviews, a common conclusion is that Christian Heating & Air has experienced a decline in service quality over time. Many repeat customers expressed regret over their continued patronage and vowed never to return again. Overall, the feedback highlights a significant gap in customer satisfaction for Christian Heating & Air Conditioning, marked by ethical concerns, pricing grievances, and inadequate service responses. Read less