Water Metrics Company West

This contractor demonstrates significant and consistent problems across multiple dimensions. Professionalism is severely compromised by poor communication (missed callbacks, scheduling errors, account mix-ups), failure to follow up on promised calls, and lack of responsiveness to customer concerns. Project completion is undermined by incomplete work, failure to honor callbacks, and unresolved bill... Read more

This contractor demonstrates significant and consistent problems across multiple dimensions. Professionalism is severely compromised by poor communication (missed callbacks, scheduling errors, account mix-ups), failure to follow up on promised calls, and lack of responsiveness to customer concerns. Project completion is undermined by incomplete work, failure to honor callbacks, and unresolved billing disputes. Experience is questionable due to a technician's failure to correctly identify water valves despite customer guidance, resulting in damage and unnecessary charges. Pricing concerns include unexplained extra charges for correcting technician errors. The one positive review from 2013 is substantially outweighed by three negative experiences, with the most recent reviews (2022-2023) showing ongoing operational failures. Read less