Work Horse Plumbing and Drains

The reviews present a dichotomy of experiences with Work Horse Plumbing and Drains, primarily centered on Mike. Positive feedback emphasizes his reliability and plumbing expertise. Clients noted his ability to diagnose issues accurately and provide effective solutions, often recommending him as a trusted plumber for future needs. His timely responses, preparedness, and courteous demeanor were cons... Read more

The reviews present a dichotomy of experiences with Work Horse Plumbing and Drains, primarily centered on Mike. Positive feedback emphasizes his reliability and plumbing expertise. Clients noted his ability to diagnose issues accurately and provide effective solutions, often recommending him as a trusted plumber for future needs. His timely responses, preparedness, and courteous demeanor were consistently praised, fostering a sense of confidence among customers. On the negative side, a particular review highlighted a serious concern about professional conduct. The reviewer expressed frustration over inadequate work completion and a troubling encounter where Mike resorted to cursing during communications. This incident not only reflects poorly on the service's professionalism but has also raised doubts about the quality assurance of the work performed. The client emphasized their reluctance to trust the service again due to these communication issues and the initial work's failure. In summary, while many customers express high satisfaction with Mike's plumbing skills and his ability to solve problems effectively, the presence of unprofessional behavior in customer interactions threatens to undermine the overall positive sentiment. The company may benefit from addressing such professionalism concerns to maintain and enhance their reputation in the service industry. Read less