Woodward Heating Air & Plumbing

The reviews showcase a dual narrative for Woodward Heating, with both positive and negative experiences impacting customer opinions.Positive Feedback: Many customers highlight the company's responsiveness and efficiency in urgent situations. Instances of technicians working swiftly to get heating systems operational during a crisis, like a power outage or malfunction, were frequently mentioned. ... Read more

The reviews showcase a dual narrative for Woodward Heating, with both positive and negative experiences impacting customer opinions.Positive Feedback: Many customers highlight the company's responsiveness and efficiency in urgent situations. Instances of technicians working swiftly to get heating systems operational during a crisis, like a power outage or malfunction, were frequently mentioned. Customers expressed satisfaction with their interactions, citing friendly and knowledgeable staff, effective communication during service calls, and the quality of work performed. Notably, clients involved with installations found their experiences smooth and shared appreciation for the variety of options provided.Negative Feedback: Contrasting sharply with positive reviews are those detailing grave concerns over customer service, pricing transparency, and accountability. Multiple reviewers reported receiving inadequate service, such as incorrect installations and later discovering gas leaks, which led to dangerous situations. Complaints about high costs for seemingly simple repairs or replacement parts created a perception of overpriced services that lacked transparency. Several customers experienced delays in responses from management when issues were escalated, and some felt outright dismissed or disrespected by staff interactions. The pattern of unresolved problems persisted, leading to a growing frustration among clients who believed that their safety and trust were compromised.Common Themes: - Quality of Work versus Customer Service: Although many acknowledged the technicians Read less