R & M Plumbing

Positive sentiments dominate a significant portion of the reviews. Customers frequently praise R&M Plumbing for their rapid response times, professionalism, and thorough work quality. Reviewers appreciate clear communication regarding the plumbing issues and the work performed. The reliability of the team is frequently noted, with many customers stating they will choose R&M Plumbing for future plu... Read more

Positive sentiments dominate a significant portion of the reviews. Customers frequently praise R&M Plumbing for their rapid response times, professionalism, and thorough work quality. Reviewers appreciate clear communication regarding the plumbing issues and the work performed. The reliability of the team is frequently noted, with many customers stating they will choose R&M Plumbing for future plumbing needs and recommend them to others. However, the negative reviews present a contrasting narrative. Some customers experienced poor service, with issues ranging from incomplete jobs to unresponsiveness after initial contact. This inconsistency suggests that while many customers have had outstanding experiences, the service quality may be hit or miss, leading to frustration among those who received subpar service. Key findings across all the reviews include:Response Time and Reliability: Many customers commended R&M Plumbing for their prompt responses and ability to assess issues quickly, emphasizing this as a strong point of the company.Quality of Work: Positive reviews highlight thorough repairs and explanations of the work completed, which contributed to customer trust in the company.Service Issues: A portion of negative reviews pointed out problems with incomplete jobs and a lack of follow-up from the service team, which significantly impacts customer satisfaction.Customer Communication: Positive feedback indicates strong communication skills from the staff, while negative experiences often cite a lack of communication post-service. In summary, R & M Plumbing seems to have built a loyal customer base through attentive service on one hand, but the negative experiences indicate areas for improvement to ensure consistent quality across all jobs and better follow-up practices. Read less