Pro Fleet NW

A substantial number of reviews reflect a strong dissatisfaction with Pro Fleet NW's service quality, particularly highlighting serious issues with repairs and installations. Many customers were alarmed by the perilous consequences of poor workmanship, including carbon monoxide leaks and incomplete jobs that left homes in disarray. There are specific mentions of a kitchen remodel that has resulted... Read more

A substantial number of reviews reflect a strong dissatisfaction with Pro Fleet NW's service quality, particularly highlighting serious issues with repairs and installations. Many customers were alarmed by the perilous consequences of poor workmanship, including carbon monoxide leaks and incomplete jobs that left homes in disarray. There are specific mentions of a kitchen remodel that has resulted in ongoing safety hazards for families, emphasizing how customer safety was seemingly neglected. Communication issues were frequently noted as a major concern, with customers expressing frustration over unreturned calls and unclear timelines. The responsiveness of staff frequently came into question, and multiple reviews reported that after initial contact, there was no follow-through on commitments made, leaving customers feeling neglected and undervalued. In stark contrast, a smaller group of reviews expresses satisfaction with the quality of work and customer service, particularly for smaller jobs and routine maintenance. Some customers praised specific employees for their professionalism, punctuality, and thoroughness. This mixed feedback suggests that while there are efficient and helpful workers within the company, the organizational challenges and inconsistencies in service deliverability significantly overshadow these positive experiences. Overall, potential customers should be cautious when considering services from Pro Fleet NW, especially for complex or critical work that directly affects safety and functionality in their homes. There is a clear need for improved communication, customer service, and quality assurance practices within the company to enhance customer trust and satisfaction. Read less