Overview of Company Customer Sentiment Analysis in January
Portland Mechanical Contractors has recently received a mix of positive and negative reviews. A notable number of customers praised specific technicians for their skills and helpfulness, particularly highlighting the outstanding service from individuals like Randy and Tim. However, there is a significant backlash regarding poor customer service, questionable billing practices, and insufficient tec... Read more
Portland Mechanical Contractors has recently received a mix of positive and negative reviews. A notable number of customers praised specific technicians for their skills and helpfulness, particularly highlighting the outstanding service from individuals like Randy and Tim. However, there is a significant backlash regarding poor customer service, questionable billing practices, and insufficient technician competence. Many reviewers expressed disappointment over experiences involving rude staff behavior, drive-time charges without prior disclosure, and unresolved issues that required hiring competitors for problem resolution. Overall, while some clients had satisfactory interactions, the prevailing sentiment points toward dissatisfaction and frustration with the company. Read less