Mr. Rooter Plumbing of Salem, OR

The reviews reflect a polarized sentiment towards Mr. Rooter Plumbing. Positive feedback primarily centers on specific technicians who demonstrated exceptional customer service, technical proficiency, and a friendly demeanor. Reviewers mentioned their experiences with technicians like Jeremy and Gabe, who were recognized for resolving issues promptly and effectively, contributing to a sense of tru... Read more

The reviews reflect a polarized sentiment towards Mr. Rooter Plumbing. Positive feedback primarily centers on specific technicians who demonstrated exceptional customer service, technical proficiency, and a friendly demeanor. Reviewers mentioned their experiences with technicians like Jeremy and Gabe, who were recognized for resolving issues promptly and effectively, contributing to a sense of trust and cementing customer loyalty. Conversely, numerous reviews highlighted significant issues related to pricing and customer service. Several customers felt that the charges for services rendered were exorbitant and not reflective of the work performed. Instances of technicians not fully explaining the cost structure or obtaining customer consent for charges before execution contributed to frustrations. Some reviewers reported large discrepancies between quoted prices and the final charges, leading to feelings of being misled or taken advantage of. Additionally, several customers expressed concerns about the quality of the inspection services, noting a lack of thoroughness and professionalism in assessing plumbing issues. Complaints about inadequate customer service responses, particularly over the phone, further exacerbated negative sentiments. Furthermore, a few customers recounted experiences with shoddy work, requiring subsequent repairs not long after the initial fixes had been performed. Overall, while Mr. Rooter Plumbing showcases capable technicians committed to customer satisfaction, the recurring issues regarding billing practices, marketing transparency, and inconsistencies in service quality highlight the need for the company to enhance internal processes, ensuring all employees align with the professional standards expected by customers. Effective resolution of these issues could aid in improving overall customer sentiment and fostering long-term loyalty. Read less