Modern Plumbing

The sentiment regarding Modern Plumbing is mixed, with notable dissatisfaction surrounding customer service experiences overshadowing positive feedback about the technical work performed. While some customers praised the efficiency and professionalism in handling services, particularly the swift repair of a hot water heater, many expressed frustration over rude and defensive behavior from the phon... Read more

The sentiment regarding Modern Plumbing is mixed, with notable dissatisfaction surrounding customer service experiences overshadowing positive feedback about the technical work performed. While some customers praised the efficiency and professionalism in handling services, particularly the swift repair of a hot water heater, many expressed frustration over rude and defensive behavior from the phone representatives and field service managers. There is a clear indication that communication issues and perceived lack of customer respect have significantly impacted overall satisfaction, leading to some customers stating they would choose not to engage with the company again. Read less