Great Northwest Installations

The reviews for Great Northwest Installations are polarized, showcasing both exemplary customer service and significant shortcomings. Here are some common themes derived from the reviews:Positive Feedback on Technicians: Many reviews praised Tim and other technicians for their professionalism, expertise, and thoroughness during installations, particularly for tasks involving water heater replaceme... Read more

The reviews for Great Northwest Installations are polarized, showcasing both exemplary customer service and significant shortcomings. Here are some common themes derived from the reviews:Positive Feedback on Technicians: Many reviews praised Tim and other technicians for their professionalism, expertise, and thoroughness during installations, particularly for tasks involving water heater replacements and plumbing work. Customers expressed satisfaction with the quality of the installations and the friendly interactions they had with the installers.Efficient and Friendly Service: Several reviewers highlighted the ease of scheduling services, responsiveness from the sales team, and the technicians' willingness to address questions and provide additional support. For example, Tim was noted for his skill in handling plumbing in older homes, ensuring that installations were done correctly and to the homeowner's specifications.Communication Issues: A recurring issue among multiple reviews was the company's communication, especially concerning follow-ups for quotes and responses to customer inquiries. Customers reported difficulties in getting timely responses, especially after installations where follow-up questions were left unanswered, particularly relating to gas line safety.Installation Complications: Some customers encountered multiple visits required for completing the installations due to issues such as electrical connections and gas line work, which led to mixed satisfaction. While some were pleased with the outcome, others experienced frustration with the need for extensive follow-up due to unsatisfactory initial work.Safety Concerns: There was a notable complaint regarding gas line installations, where one reviewer expressed serious concerns about safety and the inability to get adequate answers to safety-related questions. This lack of responsiveness raised alarms about the adequacy of the installations, leading to distrust among some customers.Value for Money: Customers noted that the pricing was reasonable in relation to the service received, appreciating the installations performed at no additional cost even when issues were identified post-service. However, issues with installations resulting in extra costs without satisfactory resolutions led to negative experiences for some. In conclusion, while Great Northwest Installations has demonstrated the capacity for quality work with knowledgeable staff, the customer experience is undermined by notable lapses in communication and inconsistency in service outcomes. Addressing these concerns could significantly enhance their reputation moving forward. Read less