Eastman Heating & Cooling

The analysis reveals a clear dichotomy in customer experiences with Eastman Heating & Cooling. On one hand, several reviewers express satisfaction with the technicians' expertise, punctuality, and the quality of service provided. Stewart, in particular, is praised for his thorough explanations and customer service. Customers appreciate the straightforward billing practices and the lack of pressure... Read more

The analysis reveals a clear dichotomy in customer experiences with Eastman Heating & Cooling. On one hand, several reviewers express satisfaction with the technicians' expertise, punctuality, and the quality of service provided. Stewart, in particular, is praised for his thorough explanations and customer service. Customers appreciate the straightforward billing practices and the lack of pressure for upselling services. Positive sentiments around fostering trust and clarity in maintenance services resonate strongly. Conversely, notable dissatisfaction surfaces from experiences where customers felt misled or poorly communicated with. One reviewer recounted a troubling incident involving a misrepresentation related to an expensive repair, culminating in frustration over a perceived lack of accountability from the company. Confusions regarding service details, technician roles, billing for unexpected services, and lack of follow-up from management have led to a significant loss of trust for some users. Additionally, a common thread seen in the feedback indicates issues with coordination between the sales team and the service technicians, leading to misplaced expectations. This has created frustration especially during service appointments that did not fulfill customer anticipations for estimates on various repairs. While there Read less