C J Hansen Company

C J Hansen Company garners praise primarily for their professionalism, timely repairs, and outstanding customer service, especially highlighted through the experiences of long-term clients. The positive reviews emphasize the company's capability to tackle difficult jobs that others shy away from, as noted in the first review. This dedication to customer satisfaction and problem-solving fosters str... Read more

C J Hansen Company garners praise primarily for their professionalism, timely repairs, and outstanding customer service, especially highlighted through the experiences of long-term clients. The positive reviews emphasize the company's capability to tackle difficult jobs that others shy away from, as noted in the first review. This dedication to customer satisfaction and problem-solving fosters strong rapport among clients. Conversely, a recurring issue emerges regarding responsiveness and communication. A notable review indicates a severe delay in receiving estimates for a new AC unit, causing considerable frustration for the customer. The lack of timely follow-ups from the company, coupled with promises of callbacks that were not fulfilled, paints a concerning picture for potential clients who prioritize communication and reliability. In summary, while many customers laud C J Hansen for their quality work and honesty, the company faces challenges in maintaining effective communication and timely service, which has led to dissatisfaction among some clients. Addressing these communication gaps could significantly enhance overall customer experience and uphold the company's favorable reputation. Read less