Black Rock Underground

Reviewers consistently highlight the excellent communication and professionalism exhibited by the team at Black Rock Underground. Most customers reported a high level of satisfaction with the responsiveness of staff, particularly praising individuals such as Cory and Britt for their thorough explanations and willingness to tackle any questions or concerns. This was a common thread, with multiple r... Read more

Reviewers consistently highlight the excellent communication and professionalism exhibited by the team at Black Rock Underground. Most customers reported a high level of satisfaction with the responsiveness of staff, particularly praising individuals such as Cory and Britt for their thorough explanations and willingness to tackle any questions or concerns. This was a common thread, with multiple reports noting timely responses, clear bidding processes, and proactive follow-up to ensure client satisfaction. The quality of work performed, especially regarding sewer line replacements, was frequently commended. Many reviews specifically mentioned the effective techniques used, such as "pipe bursting," which minimized damage to existing landscapes and structures. Customers appreciated the careful handling of their property, noting that the team would clean up diligently post-work and even restore landscaping, such as reseeding grass, which added to their positive impressions. However, there are notable areas of concern reflected in some reviews. A few customers experienced significant frustration with scheduling and communication lapses, particularly a case where work was completed without the homeowner being present at the agreed-upon time, leading to unexpected damage. These instances emphasize the need for improved organization when it comes to scheduling and adhering to agreements. Another recurring theme in the negative feedback was related to expectations set during the bidding process versus the realities of the service delivered. Some reviewers felt that their expectations were not adequately managed regarding timelines or the outcomes of the work, indicating a potential need for more thorough customer education on what to expect. In summary, while Black Rock Underground is largely viewed positively and recommended for their professionalism and service quality, their reputation could benefit from addressing gaps in communication and customer service, ensuring that they maintain the high standards the majority of their customer base has come to expect. Read less