Wolcott Services

The reviews reflect a spectrum of sentiments, with a notable blend of both positive and negative experiences associated with Wolcott Services. Positive Sentiments:Professionalism and Courtesy: Many reviews noted the politeness and courtesy exhibited by individual technicians, with customers mentioning specific employees like Matt, Joel, and Anthony, who were recognized for their friendliness and... Read more

The reviews reflect a spectrum of sentiments, with a notable blend of both positive and negative experiences associated with Wolcott Services. Positive Sentiments:Professionalism and Courtesy: Many reviews noted the politeness and courtesy exhibited by individual technicians, with customers mentioning specific employees like Matt, Joel, and Anthony, who were recognized for their friendliness and professionalism.Efficiency in Service Completion: Some customers appreciated the speed and thoroughness of service, emphasizing quick assessments and resolutions to plumbing and HVAC issues. Several reviews mention successful completions within a short time frame, which enhanced customer satisfaction.Detailed Explanations: Technicians providing clear explanations about the issues and repair processes received commendations, leading to positive customer experiences. Negative Sentiments:Communication Issues: A common complaint across reviews was the lack of effective communication. Customers reported missed appointments, no-shows, and inadequate follow-up from management, which resulted in frustration and a feeling of being disregarded.Billing and Pricing Concerns: Numerous customers expressed discontent over unexpected charges, claiming they were quoted lower prices initially only to see final bills that were significantly higher. Some reviewers emphasized the company's billing practices and perceived deception in pricing.Work Quality Issues: Several reviews highlighted instances of poor workmanship or ongoing issues that were not resolved despite service calls. Some customers described additional damages or leaks after repairs, leading to distrust in the company's services.Customer Service Failures: Reviewers repeatedly mentioned disappointment with the company Read less