Sky Heating, AC, Plumbing & Electrical

Positive Customer Experiences: A significant number of reviews commend specific technicians for their professionalism and thoroughness. Technicians like Ryan, Zach, Cody, and Braxton were frequently cited for their expertise, ability to explain procedures clearly, and willingness to engage with customers, making them feel informed and comfortable.Communication and Transparency: Customers appreciat... Read more

Positive Customer Experiences: A significant number of reviews commend specific technicians for their professionalism and thoroughness. Technicians like Ryan, Zach, Cody, and Braxton were frequently cited for their expertise, ability to explain procedures clearly, and willingness to engage with customers, making them feel informed and comfortable.Communication and Transparency: Customers appreciated clear communication from the service team regarding appointments and work performed. Many reviews highlighted the timely arrival and readiness of technicians to address customer concerns, contributing to a generally favorable impression of service execution.Pricing and Invoice Clarity: A recurring theme in negative reviews was around the perceived high cost of services and a lack of itemized invoices. Customers often expressed frustration regarding non-transparent billing practices, feeling that they were charged exorbitantly compared to market rates for similar services. Some explicitly mentioned that lack of detailed invoices left them feeling misled regarding what they were paying for.Customer Service Issues and Cancelations: Several reviewers faced issues with scheduling and the fulfillment of appointments, citing scenarios where appointments were canceled without adequate notice. This caused dissatisfaction and led some customers to seek alternative service providers for future needs.Service Quality Concerns: While many reviews reflected on positive service quality, some indicated dissatisfaction with incomplete tasks or repairs that did not address the root problems. Technicians were mentioned as often exacerbating issues rather than fully resolving them, leading customers to question the effectiveness of maintenance visits.Mixed Overall Sentiment: Although there are many five-star reviews reflecting satisfaction, the mixture of positive and negative experiences suggests that while the company has a solid foundation of skilled professionals, systemic issues related to pricing, communication, and service completion need to be addressed to consistently align customer expectations with company practices. In summary, while customers value the skills and friendliness of the technicians at Sky Heating, AC, Plumbing & Electrical, there are significant areas for improvement in transparency and reliability that could enhance overall customer satisfaction. Read less