Overview of Company Customer Sentiment Analysis in May
The reviews paint a deeply concerning picture of this contractor, with the overwhelming majority of recent reviews (2024 and late 2023) describing no-shows, ghosting, failure to complete paid work, and requests for upfront payment with no follow-through. Professionalism and project completion scores are critically low, driven by repeated, independently corroborated accounts of appointment abandonm... Read more
The reviews paint a deeply concerning picture of this contractor, with the overwhelming majority of recent reviews (2024 and late 2023) describing no-shows, ghosting, failure to complete paid work, and requests for upfront payment with no follow-through. Professionalism and project completion scores are critically low, driven by repeated, independently corroborated accounts of appointment abandonment, non-responsiveness across multiple contact channels, and dismissive behavior when confronted. Pricing received a moderate score because one positive review noted a final bill came in under estimate, but this is heavily offset by accounts of labor overcharging and unreturned deposits. Experience scores slightly higher only because two older positive reviews (early-to-mid 2023) described competent workmanship, but the more detailed negative reviews raise serious concerns about technical preparedness and organization. The pattern of decline from positive older reviews to uniformly negative recent ones suggests a significant and sustained deterioration in service quality. Read less