Pilot Plumbing & Drain
3.8 /5 (77 Reviews Analyzed)
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FollowOverview of Company Customer Sentiment Analysis in January
The overall sentiment expressed in the reviews for Pilot Plumbing & Drain is predominantly negative. Customers are expressing significant dissatisfaction regarding the pricing structure, specifically the high fees associated with service calls that do not include any actual repairs or work. The lack of transparency in pricing and the perception of not receiving value for the service offered are cr... Read more
Services Offered Verified by Business
Bathtub installation
Bathtub repair
Drain installation
Drain repair
Faucet installation
Faucet repair
Garbage disposal installation
Garbage disposal repair
Gas line installation
Gas line repair
Hot water recirculation pump installation
Hot water recirculation pump repair
Plumbing inspection
Plumbing installation or replacement
Plumbing repair
Sewer installation
Sewer repair
Shower installation
Shower repair
Sink installation
Sink repair
Sump pump installation
Sump pump repair
Toilet installation
Toilet repair
Water heater installation
Water heater repair
Water pipe installation
Water pipe repair
Water purification system cleaning and maintenance
Water purification system installation
Water purification system repair
Salt delivery
Workman Score
- Price-friendly
20%
- Professionalism
40%
- Experience
50%
- Completion
30%
Overview of Company Customer Sentiment Analysis in January
The reviews indicate a strong sense of frustration among customers primarily centered around the company's pricing policy. The initial charge for a service call, particularly the stark difference between the weekend and weekday rates, has been criticized as excessively high and unreasonably vague regarding what it includes. Many reviewers feel that paying nearly $200 simply to have someone show up... Read more