Northwest Plumbing Services

The reviews showcase a noticeable divide in customer experience with Northwest Plumbing Services. Positive reviews predominantly stem from residential plumbing tasks where individuals felt satisfied with the staff's friendliness, communication, and the quality of work done. Customers appreciated Kevin and his team for their helpful guidance and willingness to rectify issues proactively, reflecting... Read more

The reviews showcase a noticeable divide in customer experience with Northwest Plumbing Services. Positive reviews predominantly stem from residential plumbing tasks where individuals felt satisfied with the staff's friendliness, communication, and the quality of work done. Customers appreciated Kevin and his team for their helpful guidance and willingness to rectify issues proactively, reflecting a strong dedication to customer service during typical plumbing jobs. Conversely, the negative reviews provide stark contrasts, particularly for customers attempting custom plumbing solutions. Issues cited include failure to effectively manage complex installations and improper work, leading to additional costs and project delays. One reviewer expressed disappointment in the company's capability to handle custom requests, stating the company did not follow up on larger job quotes effectively and provided excessively high initial pricing compared to what they eventually paid. Others noted specific instances where plumbing was installed incorrectly, leading to extensive and costly repair work. Additionally, negative reviewers mentioned a lack of communication, citing instances where they felt neglected after initial inquiries and bids. This inconsistency in service quality, especially in custom projects, fueled a frustrated sentiment, prompting some users to advise against engaging the company for anything beyond basic services. Overall, while there is enthusiasm for the standard plumbing services offered by Northwest Plumbing, it is evident that the company has critical gaps in handling custom projects and managing customer expectations effectively. The contrasting experiences highlight a need for the company to improve in these specific areas to maintain and grow its customer base. Read less