Mr. Rooter Plumbing of Newberg

The reviews for Mr. Rooter Plumbing of Newberg reveal several key themes.Professionalism and Courteous Technicians: Multiple customers commend the professionalism of the technicians. Individuals like Sean and Cameron are credited for their prompt responses, clear communication, and respectful demeanor. This suggests that the staff is well-trained in customer service and can positively influence cl... Read more

The reviews for Mr. Rooter Plumbing of Newberg reveal several key themes.Professionalism and Courteous Technicians: Multiple customers commend the professionalism of the technicians. Individuals like Sean and Cameron are credited for their prompt responses, clear communication, and respectful demeanor. This suggests that the staff is well-trained in customer service and can positively influence client experiences.Pricing Transparency Issues: A significant number of reviews criticize the company's pricing model. Customers express frustration about the flat fee system, often leading to unexpected and perceived inflated charges for relatively minor jobs. For instance, invoices totaling hundreds of dollars for short jobs sparked feelings of being overcharged, especially in comparison to other plumbing services.Quality of Work and Follow-up Service: While some customers reported satisfactory repairs, others expressed dissatisfaction with the effectiveness of the initial service. Complaints about leaks persisting after repairs were completed have led to a loss of trust. This raises concerns about the quality control of their service work, with some reviewers feeling uncomfortable that their problems were not addressed adequately.Communication and Customer Satisfaction: Although some experiences highlight good communication between technicians and customers, critical reviews indicate that post-service support and customer care leave much to be desired. Instances of customers feeling disregarded or receiving unsatisfactory follow-up to their concerns reflect a gap in customer service that could deter repeat business.Perception of Exploitative Practices: A handful of reviews explicitly accuse Mr. Rooter of engaging in bait and switch tactics, suggesting that customers feel misled regarding pricing and service terms. This has significantly impacted their willingness to recommend the service or use it in the future. In conclusion, Mr. Rooter Plumbing of Newberg has a skilled team, but must address concerns regarding pricing and service reliability to improve overall customer sentiment. Without a change in these areas, repeated complaints might overshadow the positive aspects of their service. Read less