Mesher Supply Co

In the recent reviews of Mesher Supply Co, there is a clear tone of discord among customers. A significant portion of the feedback highlights experiences where the staff was perceived as rude or dismissive, especially towards individual consumers or DIY enthusiasts. Customers frequently mention feeling condescended to when seeking help, with multiple accounts of staff exhibiting a lack of patience... Read more

In the recent reviews of Mesher Supply Co, there is a clear tone of discord among customers. A significant portion of the feedback highlights experiences where the staff was perceived as rude or dismissive, especially towards individual consumers or DIY enthusiasts. Customers frequently mention feeling condescended to when seeking help, with multiple accounts of staff exhibiting a lack of patience and unwillingness to assist effectively. Many reviewers specifically point out that the store appears better suited to cater to professionals in the plumbing industry. Homeowners often feel out of place and express frustration with what they view as a lack of understanding from the staff regarding their needs. Instances of being told to create an account before making purchases also contributed to dissatisfaction, with customers feeling this policy adds an unnecessary barrier. Despite these negative reports, there are reviews that acknowledge the business's strengths, such as its inventory of hard-to-find parts, reasonable pricing, and efficient service for repeat customers and contractors. Some customers note that certain staff members provide excellent service, suggesting that there may be inconsistencies in the customer service experience depending on the individual employee's attitude or workload. Common themes that emerge across the reviews include complaints about the perceived employee attitude, signs indicating a preference for serving commercial clients only, and a general need for clearer communication regarding store policies towards retail customers. Additionally, many reviewers indicate a willingness to seek alternative suppliers due to their negative experiences, highlighting a potential risk for the company in retaining casual and non-professional customers. Overall, Mesher Supply Co faces a clear challenge in balancing its service model to better accommodate both professional clients and casual consumers, while also improving overall customer service training and communication. Read less