M T Dunn Plumbing

Overall, the reviews indicate a generally positive sentiment towards M T Dunn Plumbing, with many customers expressing their satisfaction and high recommendation rates due to quick and effective service. Common themes from the positive reviews include:Promptness and Responsiveness: Customers often highlighted quick response times, especially in emergencies, such as during plumbing failures or le... Read more

Overall, the reviews indicate a generally positive sentiment towards M T Dunn Plumbing, with many customers expressing their satisfaction and high recommendation rates due to quick and effective service. Common themes from the positive reviews include:Promptness and Responsiveness: Customers often highlighted quick response times, especially in emergencies, such as during plumbing failures or leaks.Professionalism: Reviewers consistently described the technicians as professional, friendly, and knowledgeable, enhancing the overall customer experience.High Value for Money: Many expressed that the cost of services, including both parts and labor, was reasonable given the quality and efficiency of work provided.Excellent Communication: Numerous customers emphasized good communication, particularly in explaining repairs and maintenance required. Conversely, the negative reviews point to several critical areas:Quality of Workmanship: Several customers reported issues with poorly executed jobs, including improper installations leading to costly repairs and potentially hazardous situations, like improper venting of a water heater.Inconsistent Experiences: While many praised the service, a significant number of reviews noted that some technicians appeared incompetent or lacked the knowledge required for specific tasks, leading to customer frustration and dissatisfaction.Customer Service Issues: Negative experiences included lack of accountability from management, with reports of unresponsive behavior in handling complaints about botched jobs. In summary, M T Dunn Plumbing demonstrates a solid reputation based on many satisfied customers, particularly with the swift and courteous service of some employees. However, the company faces challenges regarding the consistency of service quality, which, if improved, could further bolster its standing among customers and mitigate the risk of negative feedback. Read less