Hillsboro Plumbing

The reviews reflect a strong appreciation for the actual plumbing work carried out by Travis, who appears to be both knowledgeable and efficient. Many customers praised his ability to diagnose issues quickly and perform repairs effectively, often finishing jobs in a fraction of the expected time. This hand-on experience has led several customers to highlight their loyalty to Hillsboro Plumbing for... Read more

The reviews reflect a strong appreciation for the actual plumbing work carried out by Travis, who appears to be both knowledgeable and efficient. Many customers praised his ability to diagnose issues quickly and perform repairs effectively, often finishing jobs in a fraction of the expected time. This hand-on experience has led several customers to highlight their loyalty to Hillsboro Plumbing for future needs based on the quality of the workmanship alone. Conversely, significant dissatisfaction originates from the customer service side of the operation. Multiple reviewers expressed frustration with the communication process, particularly how scheduling and inquiries were handled. Comments highlighted a perceived unprofessionalism from office staff, with instances of hang-ups, lack of responses to queries, and one user explicitly being encouraged to seek services from other plumbing companies. This stark contrast in experiences indicates a clear divide between the high-quality plumbing service provided by Travis and the poor customer service support in the office. The notable challenge seems to stem from the business's capacity to manage its growing demand for services alongside maintaining effective customer support. Some customers, particularly those with pressing needs or ongoing projects, felt neglected or undervalued, undermining the positive impressions left by the service quality. In summary, while Hillsboro Plumbing excels in plumbing services, improvements in communication, scheduling flexibility, and overall customer service would enhance their reputation and potentially expand their client base. Read less