Gormley Plumbing + Mechanical

Gormley Plumbing shows significant inconsistency across service dimensions. While technical skill and workmanship are generally strong (78/100), the company is severely hampered by aggressive pricing practices (45/100) and problematic project completion patterns (65/100). Professionalism is moderate (72/100), with staff often courteous but frequently failing to follow through on commitments, quote... Read more

Gormley Plumbing shows significant inconsistency across service dimensions. While technical skill and workmanship are generally strong (78/100), the company is severely hampered by aggressive pricing practices (45/100) and problematic project completion patterns (65/100). Professionalism is moderate (72/100), with staff often courteous but frequently failing to follow through on commitments, quotes, and callbacks. The most damaging pattern is pricing: customers repeatedly report hidden charges, travel fees not disclosed in quotes, inflated labor billing (including van inventory time), and refusal to honor quoted amounts. Multiple customers report incomplete repairs billed as finished work, with the company refusing to correct mistakes without additional charges. This creates a pattern of customer distrust that significantly undermines the company's otherwise competent technical capabilities. Read less