Excellence Plumbing

The reviews for Excellence Plumbing showcase a highly polarized sentiment among customers. While some praise the quality of service and professionalism of specific technicians, an overwhelming number of reviews express frustration and dissatisfaction with the overall service experience, alleging unprofessional behavior, attempts to inflate costs, and failure to address issues adequately. Recurring... Read more

The reviews for Excellence Plumbing showcase a highly polarized sentiment among customers. While some praise the quality of service and professionalism of specific technicians, an overwhelming number of reviews express frustration and dissatisfaction with the overall service experience, alleging unprofessional behavior, attempts to inflate costs, and failure to address issues adequately. Recurring themes include accusations of scamming tactics, miscommunication, and poor customer service, leading to a strong recommendation against using the company. In-depth Sentiment Analysis and Common Findings: The reviews indicate a clear divide in customer experiences with Excellence Plumbing. On one hand, some customers highlight instances of competent and effective service from individual technicians, appreciating their knowledge and skill in handling plumbing issues. For example, one review mentions a technician named Garry who performed excellently and engaged the customer through the process. Conversely, a significant number of reviews convey negative experiences, focusing on various issues such as lack of reliability, perceived dishonesty, and unsatisfactory communication. Several customers report feeling misled or pressured into paying for unnecessary services or unnecessary costs, such as inflated prices for parts that could be obtained at a significantly lower rate elsewhere. Instances of technicians not completing jobs or showing up unprepared, often accompanied by unprofessional behavior, are also frequently mentioned. Additionally, there are multiple reports of customers having to seek alternative plumbing services due to unresolved issues or dissatisfaction with the service provided by Excellence Plumbing. The consistent mention of poor customer service and technicians' reluctance to perform required repairs raises concerns about the company's operational practices and customer relations. Overall, the feedback suggests that while there may be some capable individuals within the company, the service reliability and ethical practices of Excellence Plumbing as a whole are strongly questioned, leading to many customers advising potential clients to consider other options. Read less