Evergreen Plumbing & Mechanical

Professionalism and Expertise: Many reviewers praised the expertise of the technicians at Evergreen. Comments about technicians like Jamie and Paul depict them as knowledgeable, thorough, and responsive to clients' needs. Several reviews mentioned that the employees not only solved immediate plumbing problems but also took the time to educate customers about potential future issues.Customer Servic... Read more

Professionalism and Expertise: Many reviewers praised the expertise of the technicians at Evergreen. Comments about technicians like Jamie and Paul depict them as knowledgeable, thorough, and responsive to clients' needs. Several reviews mentioned that the employees not only solved immediate plumbing problems but also took the time to educate customers about potential future issues.Customer Service: Positive experiences often emphasized the friendly demeanor of staff, administrative responsiveness, and professionalism during service calls. Many customers appreciated the pleasant communication from initial contact to completion of work. However, there were instances noted where communication breakdowns led to frustration, as seen in reviews concerning scheduling and service follow-up, suggesting that a more streamlined communication process could significantly enhance customer satisfaction.Pricing Concerns: One of the most prevalent criticisms is about pricing. Several customers felt that Evergreen's estimates were excessively high, particularly in comparison to competitors. Others expressed dissatisfaction with the transition from time and materials pricing to fixed job pricing, which some felt was unclear or arbitrarily generated. Overall, there is a clear sentiment that while the quality of service is often commendable, the pricing structure may leave some customers feeling gouged or taken advantage of.Response Time and Reliability: A number of reviews highlighted the promptness of Evergreen in responding to emergency situations, underscoring their reliability. Customers often reported that technicians arrived quickly, which is a significant factor for those in urgent need of plumbing services.Negative Experiences: Several negative experiences involved aggressive upselling tactics, where customers felt pressured into making decisions without proper time to assess their options. Instances of perceived dishonesty in pricing estimates, along with mishaps in communication Read less