C.H. Kruse Plumbing

Over the last month, C.H. Kruse Plumbing has demonstrated a mixed yet primarily favorable customer sentiment. A significant portion of reviews reflects joy in the efficiency, friendliness, and professionalism of the technicians, such as Daniel, Kevin, and Bobby. Customers routinely highlight their punctuality and thoroughness, with specific work experiences that include the repair of plumbing issu... Read more

Over the last month, C.H. Kruse Plumbing has demonstrated a mixed yet primarily favorable customer sentiment. A significant portion of reviews reflects joy in the efficiency, friendliness, and professionalism of the technicians, such as Daniel, Kevin, and Bobby. Customers routinely highlight their punctuality and thoroughness, with specific work experiences that include the repair of plumbing issues, installation of fixtures, and emergency responses. Conversely, some customers faced challenges related to service reliability and communication. Reports of missed appointments, delayed callbacks, and difficulties in obtaining estimates were voiced multiple times. Negative feedback emphasized frustration with scheduling challenges and perceived unresponsiveness, with one customer noting a troubling experience when trying to secure a bid for a remodel project. Additionally, there were mixed reviews concerning the clarity of communication about pricing and the scope of work. For some, the quoting process was confusing, particularly when terms like "time and material" were introduced without sufficient explanation, leading to disappointment in customer interactions. Overall, the company's customer service appears strong, with many reviewers expressing a willingness to continue using their services and recommend them to others. However, C.H. Kruse Plumbing should address the reliability and communication issues highlighted in a subset of reviews to enhance customer satisfaction and trust further. Read less