Brass Monkey Plumbing

Brass Monkey Plumbing earns strong scores across all four dimensions, driven by an exceptionally large and detailed review base spanning 2020 through mid-2025. Professionalism is the most consistently praised attribute, with dozens of reviewers explicitly citing punctuality, communication, courtesy, and responsiveness — including specific praise for both field technicians and office staff. Proje... Read more

Brass Monkey Plumbing earns strong scores across all four dimensions, driven by an exceptionally large and detailed review base spanning 2020 through mid-2025. Professionalism is the most consistently praised attribute, with dozens of reviewers explicitly citing punctuality, communication, courtesy, and responsiveness — including specific praise for both field technicians and office staff. Project completion scores are high, with the vast majority of reviewers confirming jobs were finished completely, on time, and often same-day or next-day; the one CCB complaint flag and a 3-star review citing three unreturned callbacks introduce a modest downward adjustment. Experience scores are similarly strong, with reviewers frequently noting skilled diagnostics, proactive identification of unnoticed issues, and quality workmanship on complex jobs including whole-house repiping and under-slab work. Pricing scores are solid but tempered by one explicit complaint of paying over $600 for under an hour of labor and minimal parts, preventing a higher score despite the majority of pricing mentions being positive. Read less