B & G Excavation and Plumbing

The reviews for B & G Excavation and Plumbing present a complex narrative characterized by stark contrasts in consumer experiences. On the positive side, many customers praised the responsiveness of the company, particularly during emergencies, and highlighted instances where technicians were prompt, friendly, and effective in their work. Compliments were frequently directed at individual employee... Read more

The reviews for B & G Excavation and Plumbing present a complex narrative characterized by stark contrasts in consumer experiences. On the positive side, many customers praised the responsiveness of the company, particularly during emergencies, and highlighted instances where technicians were prompt, friendly, and effective in their work. Compliments were frequently directed at individual employees, who were noted for their professionalism and ability to communicate effectively with customers, explaining complex plumbing issues and preventing future problems. However, these positive sentiments are heavily counterbalanced by numerous complaints focused on several recurring themes:Pricing Transparency: A significant number of reviews expressed frustration regarding the lack of clear communication about pricing. Customers reported being hit with unanticipated charges after the fact, leaving them feeling misled. Several reviews indicated instances where individuals were quoted one price only to face a significantly higher bill upon completion of the work.Poor Customer Service and Attitude: Some customers described rude or unprofessional behavior from staff, particularly from the owner. There are complaints indicating that customers felt dismissed when they raised concerns or questions about the service and charges, contributing to a perception of unethical business practices.Quality of Work: While some reviews praised the workmanship, others criticized the quality of repairs, claiming that issues recurred shortly after service was provided. Reviews spoke of subpar installation practices and alleged inadequate resolutions to plumbing problems.Lack of Paperwork and Documentation: Multiple reviews mentioned a lack of proper documentation for the services offered, which further complicated disputes over charges and warranties. Clients highlighted that verbal agreements were made without follow-up paperwork, leaving them vulnerable to unexpected costs.Mixed Experiences: It is noteworthy that experiences varied widely, with some recounting satisfactory service and skilled labor that met or exceeded their expectations, while others warned against using the company due to their negative experiences. This disparity creates a risk for new customers who may experience either end of the spectrum. In conclusion, while B & G Excavation and Plumbing can deliver responsive and effective plumbing services, potential customers should remain wary of the concerns voiced in recent reviews. Paying close attention to pricing, ensuring documentation, and being prepared for varied service quality may help mitigate some of the negative experiences associated with this company. Read less