Apollo Plumbing, Heating & Air Conditioning - WA

The reviews for Apollo Plumbing, Heating & Air Conditioning demonstrate a significant polarization in customer sentiment. Many customers had positive experiences with specific technicians who were described as knowledgeable, friendly, and efficient. Noteworthy comments highlighted that the service was prompt and the work was well-explained, contributing to returning customers or plans for future b... Read more

The reviews for Apollo Plumbing, Heating & Air Conditioning demonstrate a significant polarization in customer sentiment. Many customers had positive experiences with specific technicians who were described as knowledgeable, friendly, and efficient. Noteworthy comments highlighted that the service was prompt and the work was well-explained, contributing to returning customers or plans for future business. This aspect of their service positively impacted the overall perception of the company among clients who experienced these interactions. Conversely, a considerable number of reviews raised serious concerns about the company's pricing practices. Clients frequently reported feeling overcharged, particularly regarding consultation fees and the costs associated with repairs. A recurring theme was the lack of itemized invoices, which led customers to suspect inflated prices or unnecessary add-ons. Some reviews explicitly advised others to avoid Apollo due to these concerns, emphasizing the perception that they operate more as a profit-driven entity than a customer-oriented service. Additionally, several reviewers mentioned poor communication and responsiveness when attempting to clarify pricing or address concerns post-service. Instances of delayed responses to complaints, unsatisfactory follow-ups, and a generally perceived lack of transparency fueled customer dissatisfaction and distrust. Terms like "buyer beware" and references to feeling like they were taken advantage of were prevalent, indicating a shared sentiment among those who had negative experiences. The company's promotional "Friends & Family" service contract also elicited skepticism, with many indicating that the benefits promised did not manifest in their interactions. Clients reported feeling misinformed or given vague explanations about the supposed discounts or priority service. In summary, while Apollo Plumbing, Heating & Air Conditioning has delivered satisfactory service for many customers, its reputation suffers from significant pricing and transparency issues that are pushing potential clients to seek alternatives. Improvements in communication, a reassessment of pricing practices, and a stronger focus on customer trust could enhance their service delivery and customer retention in the long run. Read less