American Plumbing Services LP

The reviews for American Plumbing Services LP showcase both commendations and severe criticisms, indicating a polarized view of their service quality. Positive comments frequently center on the following aspects:Responsiveness and Accessibility: Several customers appreciated how quickly the company addressed their plumbing needs, even in urgent situations, such as pipe bursts. Timeliness in schedu... Read more

The reviews for American Plumbing Services LP showcase both commendations and severe criticisms, indicating a polarized view of their service quality. Positive comments frequently center on the following aspects:Responsiveness and Accessibility: Several customers appreciated how quickly the company addressed their plumbing needs, even in urgent situations, such as pipe bursts. Timeliness in scheduling and performing work is a recurring positive theme.Quality of Work: There are numerous mentions of satisfactory workmanship from technicians who demonstrate professionalism, thoroughness, and competence. Customers noted that certain plumbers took the time to explain issues and provided quality repairs that instilled confidence in their skills.Customer Service: Some users valued the friendly demeanor and willingness of staff to communicate effectively about job details and costs, contributing positively to their experiences. However, contrastingly, many reviewers emphasize significant negatives:Poor Communication and Management Issues: Complaints frequently revolve around a lack of communication, particularly concerning job progress and costs. Customers expressed frustration with seemingly dismissive attitudes from management.Substandard Work and Safety Violations: Multiple reviews cited serious concerns regarding work quality, including improper installations leading to hazardous conditions, such as gas leaks. Instances of non-compliance with code and promises unfulfilled further fueled discontent.Ethical Concerns and Disputes: A notable portion of clients accused the company, especially the owner, Tony, of being untrustworthy regarding pricing and accountability for faulty work. Several reviews recount experiences of threats made by the owner when customers sought accountability or refunds, creating a hostile service environment.Mixed Worker Competence: While some employees received praise, others were pointed to as inexperienced or unprofessional, impacting the overall trustworthiness of the company. In conclusion, while American Plumbing Services LP does have a customer base that appreciates their proactive service, the frequency and severity of negative reviews regarding mishaps, management practices, and ethical conduct suggest that potential clients should approach with caution. Improvements in communication, accountability, and consistent quality assurance could bridge the divide in sentiment reflected in recent customer feedback. Read less