Affordable Plumbing & Drain Cleaning

The reviews consistently portray Affordable Plumbing & Drain Cleaning as a company that fails to meet customer expectations in multiple aspects. The most prevalent issues identified across the reviews include:Communication Breakdown: Numerous customers report a severe lack of communication from the company. Many express disappointment at the inability to get updates on their service requests. Inst... Read more

The reviews consistently portray Affordable Plumbing & Drain Cleaning as a company that fails to meet customer expectations in multiple aspects. The most prevalent issues identified across the reviews include:Communication Breakdown: Numerous customers report a severe lack of communication from the company. Many express disappointment at the inability to get updates on their service requests. Instances where customers had to repeatedly call to gather information about pending services, often only to discover that critical updates had not been communicated, paint a picture of disorganized customer service. Customers mention full voicemail boxes and unreturned calls, amplifying their frustration.Unprofessional Behavior: Specific references to a technician named Jason highlight grievances regarding not just incompetence, but also unprofessional conduct. Reviewers mention rude treatment, instances where the technician seemed unaware of basic plumbing components, and inappropriate behavior during visits. This behavior further deteriorates the customer experience.Failure to Honor Appointments: Multiple reviews mention that the company did not adhere to scheduled appointment windows. Instances of last-minute cancellations and significant delays contributed to customer dissatisfaction. Customers report waiting weeks for follow-ups or service without any proactive outreach from the company.Ineffectiveness in Problem Resolution: Reviewers noted that when technicians did arrive, their assessments were often faulty or incomplete. Specific allegations of technicians being unable to diagnose problems correctly and failing to take necessary actions (such as not inspecting parts properly) compounded customers' frustrations. Customers report that alternative companies were able to resolve their issues swiftly, in stark contrast to their experiences with Affordable Plumbing.Inconvenience Caused: Several reviews illustrate the severe impact on customers Read less