Roto-Rooter

The majority of the reviews reflect a sentiment characterized by disappointment in both the pricing practices and customer service provided by Roto-Rooter. Specific recurring themes include:Misleading Estimates and Overcharging: Numerous customers reported that the initial estimates given over the phone were significantly lower than the final charges once the work was completed. There are examples... Read more

The majority of the reviews reflect a sentiment characterized by disappointment in both the pricing practices and customer service provided by Roto-Rooter. Specific recurring themes include:Misleading Estimates and Overcharging: Numerous customers reported that the initial estimates given over the phone were significantly lower than the final charges once the work was completed. There are examples where customers felt they were baited into paying for additional services or charged excessive amounts under the pretense of necessary repairs.Poor Customer Service: A pattern of negative interactions with the customer service team emerges from several reviews. Customers expressed frustration with unhelpful, rude, or dismissive responses when they raised concerns regarding billing discrepancies or service issues. Several reviewers noted they felt ignored when attempting to explain their dissatisfaction.Discrepancies in Warranty and Service Agreements: Some reviews highlighted confusion regarding the company's warranty terms. Customers felt that they were being charged again for problems they believed should fall under the warranty of previous work performed, leading to a perception of untrustworthiness.Mixed Technician Experiences: While many customers praised the professionalism and efficiency of individual technicians, this positive sentiment often did not outweigh the negative experiences related to billing and customer service. Some customers reported quick and professional service, contrasting sharply with their experiences during the business interactions regarding costs and communication.Recommendations Against Use: A considerable number of reviews ended with customers decisively stating they would not use Roto-Rooter again, contrasting the negative experiences with other local plumbing companies. This indicates a potential loss of customer loyalty and a suggestion for prospective clients to seek alternative providers. Overall, the sentiment leans significantly towards dissatisfaction, with many customers emphasizing a strong recommendation to approach Roto-Rooter with caution, primarily due to financial transparency and customer service issues. Read less