On It Plumbing and Drains

On It Plumbing receives strong praise across most reviews for responsiveness, communication, and timeliness, with multiple reviewers specifically naming staff members and highlighting prompt emergency service. However, one detailed 1-star review significantly tempers the scores across all dimensions, describing poor workmanship, property damage, an arrogant technician, and an owner who dismissed l... Read more

On It Plumbing receives strong praise across most reviews for responsiveness, communication, and timeliness, with multiple reviewers specifically naming staff members and highlighting prompt emergency service. However, one detailed 1-star review significantly tempers the scores across all dimensions, describing poor workmanship, property damage, an arrogant technician, and an owner who dismissed legitimate complaints — this is a serious and credible negative data point that cannot be ignored. Pricing received only two mentions: one positive (described as reasonable) and one strongly negative ($2,185 for a tub relocation described as exorbitant), resulting in a conservative and low-confidence pricing score. Project completion is similarly impacted by the 1-star review, which described incomplete, careless, and substandard work left unresolved. The overall picture is a contractor with a generally responsive and professional team but a documented instance of significant failure in workmanship, customer care, and owner accountability. Read less