Ashland Medford Plumbing

The collected reviews for Ashland Medford Plumbing indicate a dual perception among their clientele. On one hand, a number of customers expressed satisfaction with the technical skills and the promptness of service in emergencies. For instance, one customer praised a plumber named Mario for efficiently completing a job that involved installation, noting that he adhered strictly to codes despite be... Read more

The collected reviews for Ashland Medford Plumbing indicate a dual perception among their clientele. On one hand, a number of customers expressed satisfaction with the technical skills and the promptness of service in emergencies. For instance, one customer praised a plumber named Mario for efficiently completing a job that involved installation, noting that he adhered strictly to codes despite being presented with a suggested shortcut. Another reviewer highlighted the company's capability in handling emergency repairs, reiterating their trust in the service provided. Conversely, several reviews point to significant communication challenges and issues with appointment scheduling. One customer recounted an experience where they waited for a callback to schedule a repair that never came, resulting in them seeking services elsewhere. Additional complaints focus on unexpected billing discrepancies, wherein quoted prices did not align with the final invoices provided. This inconsistency in communication seemed to leave customers feeling undervalued and frustrated, as illustrated by a reviewer who felt their concerns were dismissed when they reported a billing issue. Moreover, while there are praises regarding responsive staff in the office, some customers still felt overlooked due to missed calls or promises of callbacks that did not materialize. This inconsistency appears to impact the overall satisfaction level, creating a divide between those who rely on AMPs for emergency services and those who encountered setbacks in initial communications. In summary, while Ashland Medford Plumbing has a strong foundation of skilled technicians and a base of satisfied customers, there is a pressing need for improved communication protocols and accuracy in pricing to enhance customer trust and overall experience. Read less