Overview of Company Customer Sentiment Analysis in January
The overall sentiment toward Purdy's Pacific Construction is mixed to negative, with some positive reviews highlighting the responsiveness and quality of work from Keith and his team, particularly focusing on their professionalism and helpfulness in urgent situations. However, there are significant concerns regarding communication and follow-through, as multiple clients reported unresponsiveness, ... Read more
The overall sentiment toward Purdy's Pacific Construction is mixed to negative, with some positive reviews highlighting the responsiveness and quality of work from Keith and his team, particularly focusing on their professionalism and helpfulness in urgent situations. However, there are significant concerns regarding communication and follow-through, as multiple clients reported unresponsiveness, delays in project completion, and unsatisfactory service, specifically regarding estimates and unexpected costs. This inconsistency creates a divided perception of the company, with some customers expressing trust and satisfaction while others voiced frustration over apparent lack of communication and unresolved issues. Read less