John

The reviews indicate a strong divide in sentiments regarding John's Waterproofing, often reflecting individual experiences that vary widely:Positive Feedback on Technical Work: Many reviews laud the quality of work provided by John's Waterproofing. Customers consistently mention effective waterproofing solutions, timely project completion, and professional installation teams. Specific employees,... Read more

The reviews indicate a strong divide in sentiments regarding John's Waterproofing, often reflecting individual experiences that vary widely:Positive Feedback on Technical Work: Many reviews laud the quality of work provided by John's Waterproofing. Customers consistently mention effective waterproofing solutions, timely project completion, and professional installation teams. Specific employees, like Lupe, Jacob, and Pedro, frequently receive commendations for their expertise and customer service. Positive experiences often correlate with successful waterproofing jobs, and customers express satisfaction with long-term effectiveness.Customer Service Concerns: A significant portion of reviews points to serious shortcomings in customer service. Reviewers report issues related to scheduling problems, unprofessional communication, and lack of follow-through on commitments. Numerous customers mention feeling ignored or unvalued, particularly when following up on estimates or after-service inquiries. These frustrations often lead to feelings of being rushed or pressured to make immediate decisions.Inconsistent Service Quality: Several customers express disappointment over receiving inconsistent information from different employees. The experiences of some clients illustrate a lack of coordination within the company, which can lead to misunderstandings and unmet expectations. This inconsistency was highlighted in cases where job bids were followed up with poor service or no follow-up at all.Complaints of Aggressive Sales Tactics: A number of reviews mention aggressive or pushy sales tactics. Some felt pressured to make swift decisions about their services, particularly in regard to pricing. In contrast, other customers appreciated the transparency and straightforwardness of the company's sales process, suggesting that experiences vary by individual sales representatives.Negative Experiences from Non-Technical Issues: Customers who encountered service issues, such as technicians arriving late or communication breakdowns, seem to have been left feeling dissatisfied, regardless of the quality of technical work performed. Complaints highlighted the importance of reliable scheduling and customer engagement throughout the contracting process.Mixed Long-term Impressions: While some reviews conveyed long-term contentment and no further water issues, others revealed persistence of problems or even new issues arising post-service completion. A recurring theme was the necessity of follow-ups for additional problems, suggesting that initial solutions may not always be as permanent as promised.Anecdotal Contrasts: A few reviews shared anecdotal contrasts, with customers who had both excellent service and troubling outcomes Read less