Drain Away Rooter

Drain Away Rooter demonstrates strong overall performance with a WW Score of 82.3, driven primarily by exceptional project completion rates and solid professionalism. The company excels at scheduling responsiveness, on-time arrivals, and thorough diagnostic work using camera/video inspection technology. Technicians like Jake, Matt, Brandon, and Troy are frequently praised for knowledge, friendline... Read more

Drain Away Rooter demonstrates strong overall performance with a WW Score of 82.3, driven primarily by exceptional project completion rates and solid professionalism. The company excels at scheduling responsiveness, on-time arrivals, and thorough diagnostic work using camera/video inspection technology. Technicians like Jake, Matt, Brandon, and Troy are frequently praised for knowledge, friendliness, and going above and beyond. However, pricing emerges as a consistent concern—multiple reviews cite costs as high or unexpected, with some customers reporting bills exceeding initial quotes or feeling pressured into unnecessary services. A notable pattern of negative reviews (approximately 15 one-star reviews) reveals serious issues including warranty disputes, billing discrepancies, poor communication on complex jobs, and occasional unprofessional behavior, which tempers the otherwise strong reputation. Read less