Willamette Valley Pump

The reviews reflect a significant negative sentiment towards Willamette Valley Pump, predominantly related to professionalism and customer service. The experience shared reveals a concerning situation where a technician canceled an appointment shortly before it was scheduled, citing a refusal to work on specific equipment due to personal liability concerns. This not only caused inconvenience to th... Read more

The reviews reflect a significant negative sentiment towards Willamette Valley Pump, predominantly related to professionalism and customer service. The experience shared reveals a concerning situation where a technician canceled an appointment shortly before it was scheduled, citing a refusal to work on specific equipment due to personal liability concerns. This not only caused inconvenience to the customer but also raised questions about the company's commitment to service flexibility and customer relations. Moreover, the mention of being abruptly hung up on when calling the office suggests a pattern of dismissive or inadequate customer service interactions. Overall, these reviews emphasize issues surrounding communication, accountability, and professionalism, indicating a need for improvement in customer engagement and service reliability for Willamette Valley Pump. Read less