Tom’s Plumbing Service

Tom's Plumbing demonstrates severe and consistent deficiencies across all measured dimensions. Professionalism is critically compromised by no-shows, defensive communication, failure to honor commitments, and unprofessional conduct (workers smoking marijuana on job sites). Pricing is a major concern with multiple instances of overcharging ($1,100 for 2 hours of work, $500 for a faucet replacement,... Read more

Tom's Plumbing demonstrates severe and consistent deficiencies across all measured dimensions. Professionalism is critically compromised by no-shows, defensive communication, failure to honor commitments, and unprofessional conduct (workers smoking marijuana on job sites). Pricing is a major concern with multiple instances of overcharging ($1,100 for 2 hours of work, $500 for a faucet replacement, $1,100 for a toilet installation), lack of transparency, and charging for time not worked. Project completion is severely hampered by incomplete work, abandoned tasks, poor quality installations, and failure to address customer concerns despite multiple requests. Experience shows inconsistent workmanship ranging from sloppy installations to poor measurements and substandard finishing. Two positive reviews from 2016 are substantially outweighed by eight consistently negative reviews spanning 2017–2023, indicating systemic and persistent problems. Read less