Tom

Quality of Workmanship: A recurring theme across the reviews is the poor quality of the plumbing work performed by Tom's Plumbing Service. Customers mention issues like poorly installed fixtures, incomplete jobs, and the need to hire additional plumbers to correct mistakes made by Tom's team. Specific instances include a disastrous toilet installation, a broken kitchen sink, and subpar faucet repl... Read more

Quality of Workmanship: A recurring theme across the reviews is the poor quality of the plumbing work performed by Tom's Plumbing Service. Customers mention issues like poorly installed fixtures, incomplete jobs, and the need to hire additional plumbers to correct mistakes made by Tom's team. Specific instances include a disastrous toilet installation, a broken kitchen sink, and subpar faucet replacements, all leading to customer frustration.Customer Service and Communication: Many reviewers highlight a lack of customer service and poor communication, noting that scheduling was inconsistent and promises made by the owner were often not fulfilled. There are reports of technicians not showing up at the agreed time, as well as defensive and unprofessional responses from the owner when issues were brought up. This left clients feeling disregarded and unvalued.Billing Practices: Several customers expressed concerns over perceived overcharging for services, with quotes and final bills being significantly higher than anticipated. Complaints about being charged for unnecessary work or inadequate explanations of costs were common, resulting in feelings of being taken advantage of.Follow-through on Complaints: Many reviewers noted that, despite reaching out with complaints and requests for resolution, there was insufficient follow-up from the company. While some interactions ended positively with the owner addressing issues, a significant number did not receive any satisfactory response. This inconsistency leads to a distrust in service reliability.Overall Experience: The overall sentiment leaning toward negative experiences indicates that potential customers should approach Tom's Plumbing Service with caution. While there are rare positive remarks about urgency and commitment, they are overshadowed by the numerous complaints regarding professionalism, competence, and customer care. Many former clients explicitly stated that they would not recommend or use the service again, emphasizing the extent of their dissatisfaction. In conclusion, while Tom's Plumbing Service may have moments of commendable effort, the overwhelming feedback suggests a need for significant improvement in quality control, customer service, and fiscal transparency to foster trust and reliability in their services. Read less