Reynolds Electric and Plumbing

Reynolds Electric and Plumbing scores strongly on professionalism, with the vast majority of substantive reviews praising friendly, courteous, and communicative technicians by name. Project completion and technical experience also score well, with many reviewers noting thorough diagnostics, persistent problem-solving, and jobs completed to satisfaction. However, pricing is a significant drag on th... Read more

Reynolds Electric and Plumbing scores strongly on professionalism, with the vast majority of substantive reviews praising friendly, courteous, and communicative technicians by name. Project completion and technical experience also score well, with many reviewers noting thorough diagnostics, persistent problem-solving, and jobs completed to satisfaction. However, pricing is a significant drag on the overall score: multiple independent reviewers across different years explicitly complained about the $89 estimate fee, vague or non-itemized quotes, and final prices that were dramatically higher than competitors — including bids of $5,000–$9,000 for jobs competitors quoted at half the price. A notable pattern of Reynolds management proactively reaching out to unhappy reviewers and offering refunds or discounts suggests the company is aware of pricing perception issues and actively manages its public reputation. A small number of older reviews also flag workmanship failures and a no-show appointment, which modestly reduce the project completion score. Read less