Kevin Cohen Plumbing

The reviews indicate a split between positive and negative sentiments surrounding Kevin Cohen Plumbing. Common themes across the reviews can be categorized into several areas:Service Quality: Many reviews highlighted the professionalism and knowledge of the technicians, with specific mentions of their friendliness and capability. Positive experiences often included quick response times and thoroug... Read more

The reviews indicate a split between positive and negative sentiments surrounding Kevin Cohen Plumbing. Common themes across the reviews can be categorized into several areas:Service Quality: Many reviews highlighted the professionalism and knowledge of the technicians, with specific mentions of their friendliness and capability. Positive experiences often included quick response times and thorough problem diagnostics. Customers appreciated the promptness and competence of technicians like Wade and Travis, suggesting that individual employees can significantly enhance customer satisfaction.Pricing Concerns: A significant number of reviews criticized the pricing structure, describing it as excessively high. Customers frequently mentioned unexpected charges, such as hefty service call fees, which some felt were unjustified given the nature of the services provided. Many customers recommended obtaining multiple quotes before agreeing to services from Kevin Cohen Plumbing, implying a trend of overcharging.Communication Issues: Several reviews pointed out communication problems, particularly with scheduling and follow-up. Complaints about receiving conflicting information regarding appointments and charges were notable. Customers described frustrating experiences with the office staff, which detracted from the overall service experience.Job Completion and Resolution: While some customers reported efficient job completion, others expressed dissatisfaction when initial fixes did not resolve underlying issues. There were mentions of technicians failing to address problems adequately and needing to return multiple times, often leading to additional charges without resolution.Mixed Customer Experience: Reviews were polarized, with some customers vowing to return due to satisfactory experiences, while others vowed never to use the service again, citing frustrations with service quality and pricing. The disparity suggests a lack of consistency in customer experiences, possibly influenced by the specific technicians dispatched or varying management practices.Customer Retention and Recommendations: Despite the mixed reviews, several customers expressed their trust in the company for future plumbing needs based on personal referrals. However, many others cautioned against using Kevin Cohen Plumbing, advising potential customers to be circumspect and compare estimates with other plumbers to avoid potential financial disappointment. In conclusion, while Kevin Cohen Plumbing has some solid technical staff and skills, the company faces challenges relating to service cost transparency, consistency in job execution, and customer communication. Addressing these issues could help improve overall customer sentiment and encourage more positive reviews moving forward. Read less