Gary’s Rooter & Plumbing Service

Gary's Rooter & Plumbing Service demonstrates severe and consistent deficiencies across all dimensions. Professionalism is critically compromised, with 28 reviews documenting chronic no-shows, missed appointments, poor communication, unprofessional behavior including profanity and verbal abuse toward customers, and unresponsive staff. Pricing concerns appear in 8 reviews, with customers reporting ... Read more

Gary's Rooter & Plumbing Service demonstrates severe and consistent deficiencies across all dimensions. Professionalism is critically compromised, with 28 reviews documenting chronic no-shows, missed appointments, poor communication, unprofessional behavior including profanity and verbal abuse toward customers, and unresponsive staff. Pricing concerns appear in 8 reviews, with customers reporting hidden charges, inflated parts markups, and unexpected fee structures. Project completion issues are evident in 10 reviews, including abandoned work, incomplete jobs, and failure to honor callbacks. While 6 reviews mention technical competence, this is heavily outweighed by systemic operational and behavioral failures. The company's WW Score of 28.4 reflects a business with fundamental problems in customer service, reliability, and ethical practices. Read less