Gary

A thorough analysis of the reviews reveals several key issues that consistently arise among customers of Gary's Rooter & Plumbing Service:Unresponsive Communication: Numerous users reported a lack of communication from the company, with many stating that calls and messages were either not returned or went directly to voicemail. This resulted in significant delays and frustration, particularly when... Read more

A thorough analysis of the reviews reveals several key issues that consistently arise among customers of Gary's Rooter & Plumbing Service:Unresponsive Communication: Numerous users reported a lack of communication from the company, with many stating that calls and messages were either not returned or went directly to voicemail. This resulted in significant delays and frustration, particularly when immediate plumbing needs arose.Unprofessional Behavior: Several reviews mention unprofessional conduct from staff, including rudeness, inappropriate language, and lack of respect for customers. One reviewer recounted threatening behavior from a technician, which understandably left them feeling unsafe.Overcharging and Billing Disputes: Multiple customers expressed dissatisfaction with the billing practices of the company, claiming they were charged excessive fees for services not initially discussed or performed. Reviews highlighted instances where customers felt misled about pricing and job scope.Reliability Issues: Many users reported no-shows or extreme delays for scheduled appointments, with no prior communication to notify them of changes. This created situations where customers planned their schedules around promised service that failed to materialize.Mixed Feedback on Service Quality: While a small percentage of customers reported positive experiences with prompt service and effective repairs, these were relatively few compared to reviews citing negative experiences. The inconsistencies in service quality raised concerns about the overall professionalism of the operating staff.Negative Impact on Customer Trust: As a result of these experiences, many customers felt disillusioned, with several stating they would never use the service again and would warn others against doing so. This has significantly impacted the company's reputation. In conclusion, Gary's Rooter & Plumbing Service displays significant shortcomings in customer service and operational professionalism. The reviews overwhelmingly highlight a pattern of unresponsiveness, poor communication, and unethical business practices, leading to a lack of trust and substantial dissatisfaction among its clientele. Read less