Thompson Pump & Irrigation

Thompson Pump & Irrigation shows significant inconsistency in service quality. While some customers praise technical expertise and responsiveness (Scott's irrigation planning, John Christenson's emergency response), multiple reviews document serious failures in professionalism (rude staff, poor communication), project completion (no-shows, incomplete repairs requiring callbacks), and pricing pract... Read more

Thompson Pump & Irrigation shows significant inconsistency in service quality. While some customers praise technical expertise and responsiveness (Scott's irrigation planning, John Christenson's emergency response), multiple reviews document serious failures in professionalism (rude staff, poor communication), project completion (no-shows, incomplete repairs requiring callbacks), and pricing practices (overcharging, questionable credit card processing). The company appears to have deteriorated significantly post-ownership change, with recent reviews (2024, 2023) showing continued problems. Strong technical capability in isolated cases is overshadowed by systemic issues with customer service, follow-through, and billing transparency. Read less