Precision Countertops

Precision Countertops has a deeply mixed record across a large volume of reviews spanning nearly two decades. Professionalism scores are dragged down significantly by recurring complaints about unresponsive coordinators, missed or rescheduled appointments, no-shows, and rude staff interactions, even though many individual installers and field staff received strong praise for courtesy and punctuali... Read more

Precision Countertops has a deeply mixed record across a large volume of reviews spanning nearly two decades. Professionalism scores are dragged down significantly by recurring complaints about unresponsive coordinators, missed or rescheduled appointments, no-shows, and rude staff interactions, even though many individual installers and field staff received strong praise for courtesy and punctuality. Project completion is the weakest dimension, with multiple reviews describing abandoned follow-ups, incorrect orders, flooded homes due to installer error, mismeasured pieces, and jobs requiring three or more visits to complete — including several Home Depot-routed jobs that were particularly problematic. Experience scores reflect a split between highly skilled individual installers who produced beautiful seams and precise fits, and documented cases of substandard cuts, chipped edges filled with glue, unlevel installations, and incorrect templating. Pricing received moderate-to-positive mentions, with several reviewers noting competitive or reasonable pricing, though at least one review flagged that Precision was significantly more expensive than competitors and another noted full upfront payment as a concern. Read less