Mr. Rooter Plumbing of Central Oregon

Across the reviews collected for Mr. Rooter Plumbing, it's clear that the company has both its advocates and detractors.Positive Experiences: Many reviews commend specific plumbers for their professionalism, knowledge, and quality of work. Customers mention instances where technicians like Zachery and Jeff demonstrated dedication, going above and beyond to solve plumbing issues effectively. Severa... Read more

Across the reviews collected for Mr. Rooter Plumbing, it's clear that the company has both its advocates and detractors.Positive Experiences: Many reviews commend specific plumbers for their professionalism, knowledge, and quality of work. Customers mention instances where technicians like Zachery and Jeff demonstrated dedication, going above and beyond to solve plumbing issues effectively. Several users appreciated the timely response to emergencies, indicating that the company excels in urgent situations, with swift service being a strong point.Communication and Customer Service: While some customers report satisfaction with the responsiveness of the scheduling staff, there are numerous criticisms regarding inadequate communication regarding pricing. Customers frequently expressed frustration with how the final bills differed significantly from initial quotes, leading to feelings of mistrust. The processes surrounding estimates and clarity on pricing were common complaints, indicating a disconnect in expectations versus reality.Cost Concerns: A notable trend in the feedback reflects dissatisfaction with pricing practices. Several reviews account for unpleasant surprises when final bills exceeded initial estimates by substantial margins, which led some customers to feel they were being 'price gouged'. Comparisons to competitors revealed a sentiment that Mr. Rooter Read less